Privacy Policy

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Privacy Statement

Effective Date: April 2018 

This Privacy Statement applies to www.lassuites.com, which is owned and operated by Las Suites Campos Eliseos. This Privacy Statement describes how we collect and use information, including personal data, that you provide on our website: www.lassuites.com. It also describes the choices available to you regarding our use of your personal data and how you can access and update this data. 

 

Data Collection

The types of personal data we collect include:

  • Your first name, last name, email address, phone number, and address.
  • Credit card details (card type, credit card number, name on card, expiration date, and security code).
  • Guest stay data, including arrival and departure dates, special requests made, observations about your service preferences (including room preferences, facilities, or any other services used).
  • Data you provide regarding your marketing preferences or in the course of participating in surveys, contests, or promotional offers.
  • You can always choose what personal data (if any) you want to provide to us. However, if you choose not to provide certain details, some of your transactions with us may be affected.

 

Automatically Collected Data

When you use our website, we also automatically collect information, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device operating system, log information, usage time, requested URL, status report, user agent (information about the browser version), operating system, result (viewer or booker), browsing history, user booking ID, and type of data viewed. We may also collect data automatically through cookies.

 

Processing Purposes

We use your personal data for the following purposes:

  • Reservations: We use your personal data to complete and manage your online reservation.
  • Customer Service: We use your personal data to provide customer service.
  • Guest Reviews: We may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers choose the accommodation that suits them best. If you submit a guest review, it may be published on our website.
  • Marketing Activities: We also use your data for marketing activities, as permitted by law. When we use your personal data for direct marketing purposes, such as newsletters and marketing communications about new products and services or other offers we think may be of interest to you, we include an unsubscribe link that you can use if you do not want us to send messages in the future. 
  • Other Communications: There may be other occasions when we communicate with you by email, postal mail, phone, or text message, depending on the contact information you share with us. There could be several reasons for this:
    • We may need to respond and handle the requests you have made.
    • If you have not completed an online reservation, we may send you an email to remind you to continue with your reservation. We believe that this additional service is useful to you because it allows you to continue with a reservation without having to search for accommodation or fill in all the reservation details from scratch.
    • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website. We believe that this additional service is beneficial to you and to us, as we will be able to improve our website based on your feedback.
    • Analysis, Improvements, and Research: We use personal data for research and analysis purposes. We may engage a third party to do this on our behalf. We may share or disclose the results of such research, including to third parties, in an anonymous and aggregated form. We use your personal data for analytical purposes, to improve our services, enhance user experience, and improve the functionality and quality of our online travel services.